The brands we have partnered with have come to expect that H5 Products will deliver beyond their expectations when it comes to marketplace execution. H5 Products is committed to making the investment when we have found the right partner.
H5 Products has developed a program that aligns every partner's purpose and vision with that of their marketplace strategy. While every brand has different goals, objectives, restraints and opportunities, we have found that the following topics are what most companies care about and where we can be of value:
At H5 Products, your brand is as important to us as it is to you and we go out of our way to protect as if it were our own.
Remember the days when your sales team spent the whole day looking for retailers to sell your products to? Now your sales staff (and anyone else you have had to hire) is now trying to figure out who are the retailers that are selling your products, where did they get your products, and how do you stop them from selling outside of your pricing policies?
Brands now have staff whose job is to police marketplaces and "try" to keep this under control. It starts to feel like a game of "Whac-a-Mole", a game in which you knock one critter out, and then the next one pops up its ugly head.
Brands are now inundated with "tools" for managing the "Whac-a-Mole" process. For a fee you can use their tools to whack the mole (if you can figure out who the mole is), however the tool does not solve the problem, it just helps you play the game.
No matter what anyone tells you (internal or external) this problem can be solved. This is where the rubber meets the road. It takes commitment, strength and long-term vision. It takes working with a partner who has experience with proven strategies, and the stamina and commitment to stay with it.
If you and your team are truly committed to taking care of this problem, and see the impact resolving the problem can have on all your other partners (i.e. brick and mortar), then H5 Products is ready to partner!
Brand image is everything! Brands would not spend so much on packaging, marketing and education if image was not important, or better yet, critical to how the customer perceives the brand.
At H5 Products, the online brand image starts with the image(s) that are displayed, then the content that describes the product (this includes the claims that are made), and ends with the package that arrives at the customer's doorstep.
H5 Products employs a process that is next to none in the industry. It requires a long term investment in people, processes and a commitment not to cut corners.
A picture (or many) tell the story. It is critical that the customer sees the product as it should be. H5 Products takes a lot of pride in the images it is willing to post. If the brand's images do not meet H5 Products' strict requirements, H5 Products' photo team creates ones that do, most times with 360 degree views.
What is said is important. Sometimes what is said can be problematic (claims?). H5 Products takes the direction of the brand for proper content (descriptions, features, etc...). Together H5 Products and the brand craft the message to appropriately reflect what is accurate and relevant.
What a customer says about the product can be a lightning rod for growth, or a reason for contraction. H5 Products takes its own reviews seriously (over 99% satisfaction), and it takes what customers say in product reviews just as serious. This is true whether the sale was through H5 Products or another seller. H5 Products has dedicated resources to ensure customer's needs are met, and when they are not, understanding what else could have been done, and ideally turning any dissatisfaction into a loyal customer.
There is much more that can be done on the Amazon Marketplace then just list a product to sell.
Today millions of customers are shopping on Amazon.com. Let us take our experience on the Amazon Marketplace and put your brand in the position to grow. We will help educate and raise awareness of your product by means of promotion.
Here are just a few of the many tools we use:
You have spent years delivering your brands message of quality, and making sure your brands story is told to the millions of consumers that purchase on Amazon.com every day. With your support, H5 Products can deliver the experience consumers come to expect from your brand. We manually prep all product at our warehouse prior to it arriving at Amazon’s fulfillment centers, which ensures the brands message is consistently delivered the way you want it. It’s not easy, but the right way never is.
This may include clear poly bags, bubble bags, or any other type of protective packaging necessary to ensure that the customer receives their item clean and pristine.
Benefits of customers ordering from us on Amazon.com: